Legal
Complaints Procedure
A clear route for clients to raise concerns and have them addressed properly.
Last updated: 6 July 2026
We take complaints seriously. If any aspect of an engagement falls short of what you expected, we would rather hear about it early.
How to raise a complaint
Email the principal directly at enquiries@raiconsultancy.co.uk with the subject line "Complaint". Please include the engagement reference and a summary of your concern.
What happens next
- We acknowledge receipt within 3 working days.
- We investigate and provide a substantive written response within 20 working days.
- If the matter is complex we will tell you and agree an extended timeline.
Escalation
If you remain dissatisfied you may raise a data-protection complaint with the Information Commissioner's Office. For matters relating to a specific instruction via counsel, escalation is via the instructing legal team.